Privacy Policy
Privacy Policy
Effective Date: 25th May 2025
OLECTRICAL is committed to protecting your privacy and ensuring transparency in how we collect, use, and store your personal information. This Privacy Policy outlines the types of data we collect, how it is used, and the rights you have regarding your information.
Please read this policy alongside our [User Agreement] and refer back periodically for updates.
Contents
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Information We Collect
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How We Use Your Information
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Marketing and Advertising
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Audience Profiling
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Working With Third Parties
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Data Retention and Storage
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International Transfers
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Data Security
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Children’s Privacy
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External Links
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Cookies
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Your Rights
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Contact Us
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FAQs
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Policy Updates
1. Information We Collect
We collect information in the following ways:
a. Information You Provide
This includes details required to deliver our products and services, such as:
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Name, email address, and contact information
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Preferences and responses to surveys or offers
b. Information Collected Automatically
We use cookies and similar technologies to collect:
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Browser and device type
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Pages visited, links clicked
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IP address and approximate location
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Internet service provider
We do not collect sensitive personal data (e.g. religion, political opinions).
2. How We Use Your Information
We use your information to:
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Provide and improve our services and customer support
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Send you updates about your account or our services
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Deliver personalised content and manage your preferences
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Detect and prevent fraud or abuse
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Comply with legal and regulatory obligations
3. Marketing and Advertising
We may send marketing messages by email or push notifications with your consent. You can opt out at any time by:
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Clicking “unsubscribe” in our emails
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Updating your preferences via your account or contacting us
We may tailor marketing based on your activity and interests using cookies and third-party tools.
4. Audience Profiling
We may analyse your interactions (e.g., pages viewed or purchases) to personalise offers or advertising. This helps us better tailor our services. You may opt out of audience profiling by contacting us.
5. Working With Third Parties
We may share your data with trusted partners only where necessary, including:
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Email and marketing service providers
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Customer support tools
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Analytics and survey platforms
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Regulatory authorities (when required)
We never share your information for third-party marketing without your explicit consent.
6. Data Retention and Storage
We retain your data only as long as necessary to:
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Provide services
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Comply with legal or contractual obligations
If you request deletion, we may retain limited data in a suppression list to honour your preferences.
7. International Transfers
Your information may be processed outside the UK or EEA. We ensure that appropriate safeguards are in place to protect your data in accordance with GDPR.
8. Data Security
We use robust technical and organisational measures to protect your data. Access is restricted to authorised personnel only, and we ensure third-party partners maintain strict confidentiality.
9. Children’s Privacy
We do not knowingly collect data from individuals under 16. If we learn we’ve inadvertently collected data from a child, we will promptly delete it upon request.
10. External Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to read the privacy policies of those sites before sharing your information.
11. Cookies
We use cookies to:
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Improve user experience
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Remember your settings and preferences
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Monitor site usage via Google Analytics
You can manage cookie preferences in your browser settings.
12. Your Rights (GDPR)
You have the right to:
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Access your data (Subject Access Request)
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Correct or update inaccurate information
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Request deletion or restriction of processing
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Object to marketing or profiling
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Withdraw consent at any time
To exercise your rights, please contact our Data Privacy Manager using the details below.
13. Contact Us
OLECTRICAL LTD
13 Barrow Hill Close,
Holborough Lakes,
Snodland, Kent, ME6 5FX
Email: info@olectrical.co.uk
14. FAQs
How can I access my information?
Contact our Data Privacy Manager (see above).
How do I opt out of marketing or profiling?
Use the unsubscribe link or contact us.
Can I request deletion of my data?
Yes. We may retain minimal data for compliance and suppression purposes.
How do I make a complaint?
Please email or write to our Data Privacy Manager.
15. Policy Updates
This policy may be updated periodically to reflect changes in law or our services. Any updates will be posted on this page with a revised “Effective Date.”
