Refund & Return Policy
Returns & Refunds Policy
At Olectrical, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it to us—no questions asked within 14 days—following the options outlined below.
We offer flexible return options to suit your needs, whether you're looking for a refund or an exchange.
Return Options
1. Refund (Within 14 Days)
You can return your item(s) within 14 days from the date of delivery for a refund.
A £7.99 handling and outbound shipping fee will be deducted from your refund amount.
2. Exchange (Within 14 Days)
Send your item(s) back by post within 14 days from the date of delivery for an exchange.
Please note: a £7.99 charge applies to cover outward freight and handling.
Refund Process
Refunds will be initiated once the returned items have been received and inspected at our warehouse.
We aim to process refunds within 4 working days of receiving the item. Depending on your payment provider, it may take up to 21 days for the refund to reflect in your account.
For any queries, reach out to our customer support team at info@olectrical.co.uk with your order number.
Sale Items
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Sale items can be returned within 14 days from the date of delivery for a refund.
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After 14 days, they are eligible for exchange only.
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Refunds will be issued for the amount paid at the time of purchase.
Return Guidelines
To ensure your return is eligible:
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Items must be returned in original condition, including all original packaging.
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Tags and labels must be intact.
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You may open the packaging to inspect the item as you would in-store—but please take care.
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Multibuy or bundle offers must be returned in full, including any free items received.
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Items damaged through customer misuse or improper handling will not be eligible for return or refund.
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This policy does not affect your statutory rights regarding faulty or misdescribed products.
Faulty or Damaged Items
If you've received a faulty or damaged product, we’re here to help.
Please return the item in-store or by post, including:
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A note of the issue
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Your purchase date and invoice number
Ensure the product is within warranty. We’ll inspect the item and resolve your issue as quickly as possible.
Note: We are unable to refund more than the amount paid. We do not cover labour, installation, or removal costs under any circumstance.
Returns & Refunds FAQs
1. How long do I have to return my order?
You have 14 days by post for exchanges.
2. Is there a return fee?
Yes, a £7.99 fee applies to all returns to cover handling and outbound shipping.
3. How long do refunds take?
We process refunds within 5 working days of receiving the item. Your bank may take additional time to reflect the refund.
4. Can I return sale items?
Yes. Sale items can be returned within 14 days for a refund. After 14 days, they are only eligible for exchange.
5. What if my item is damaged or faulty?
Please contact us within 72 hours of delivery. Include your order number, clear photos, and a description of the issue. We’ll arrange a resolution promptly.
6. Can I return an item that’s been used or installed?
No. We only accept items in new, unused condition with all original packaging. Installed or damaged products are not eligible for return.
7. Do you cover installation or removal costs for faulty products?
No. We are unable to reimburse for any labour, fitting, or removal charges.
Need Assistance?
Our support team is always happy to help.
Contact us at info@olectrical.co.uk with your order number and query.
